Terms and Conditions – Gaithersburg Damage Experts

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By visiting and using this website, you agree to follow these Terms and Conditions. This agreement is between you and Gaithersburg Damage Experts. We may change or update these rules at any time. If we post changes on the site, your continued use of the website means you accept those new rules.

If you do not agree with any part of these terms, you should stop using the site and our services immediately. These terms apply to all visitors, users, and customers who access our digital platform or hire us for property restoration work in the local area.

Services

Gaithersburg Damage Experts provides property restoration services including water extraction, fire cleanup, and mold remediation. Our work begins with an on site assessment to find the extent of the damage. We use professional tools to dry and clean your property. Please note that the availability of our services can vary based on the project size and your specific location.

In some cases, we may work with third party vendors or subcontractors to complete specialized parts of the repair. We do not guarantee specific outcomes because every property damage situation is different and depends on many factors beyond our control.

Quotes, Billing, and Payment

We provide estimates based on what we can see during our initial walkthrough. A final invoice may differ from the estimate if we find hidden damage after work begins. We will use change orders to update the cost if the project scope changes. Depending on the job, we may require a deposit before starting work.

We accept standard payment methods like credit cards and checks. Balances that are not paid on time may be subject to late fees. If you have a dispute about a bill, you must notify us in writing within ten days of the invoice date so we can review it.

Insurance and Claims Assistance

Our team helps you by providing documentation and photos of the damage for your insurance company. We have experience working with adjusters to explain the technical steps we take to dry your home. However, it is important to understand that your insurance company makes the final decision on coverage and payments.

Gaithersburg Damage Experts does not guarantee that your insurer will approve every part of the claim. You are ultimately responsible for the payment of our services if the insurance company denies a claim or only pays a portion of the total restoration costs.

Scheduling, Access, and Site Conditions

To do our job, we need clear access to your property during scheduled windows. It is the responsibility of the client to ensure we have working electricity and water to run our equipment. You must also secure any pets and ensure that minors are not in the work area for their own safety.

We may pause work if we find hazardous conditions like asbestos or unstable structures that were not known at the start. Our crews work hard to stay on schedule, but certain site conditions or safety risks might require us to adjust our timeline for the project.

Health and Safety

We take the safety of your family and our crew very seriously. Our technicians are trained to IICRC standards and wear proper protective gear while working. We use containment barriers and negative air machines to keep dust and spores from spreading through your home.

Our team also uses EPA registered disinfectants to sanitize surfaces and kill harmful bacteria. We follow all local health and safety rules in Gaithersburg, Maryland to ensure a clean work environment. You must follow all safety instructions given by our staff to avoid accidents or exposure to cleaning chemicals while the work is in progress.

Customer Responsibilities

You play a key role in the success of the restoration project. We ask that you remove all small valuables, jewelry, and fragile items from the work area before we arrive. You must disclose any preexisting issues like old leaks or structural problems that might affect our work.

Once our drying equipment is set up, you must keep it running as instructed. Turning off fans or dehumidifiers can lead to mold growth and will void our drying results. Following our safety and drying guidance is the best way to ensure your property is restored quickly and correctly.

Warranties and Disclaimers

We provide a limited warranty on our workmanship for a specific period after the job is finished. This warranty does not cover preexisting damage, normal wear and tear, or hidden conditions we could not see. We are not responsible for damage caused by acts of nature or the failure of third party materials.

Our goal is to dry your property to industry standards, but we do not warrant that the property will be exactly as it was before the damage occurred. Any claims for workmanship issues must be made in writing so we can inspect the area and make necessary repairs.

Limitation of Liability

To the extent allowed by law, the liability of Gaithersburg Damage Experts is limited to the amount you paid for the specific service provided. We are not responsible for indirect or consequential damages such as lost wages or emotional distress.

This means if a mistake happens, our financial responsibility is capped at the cost of the restoration work itself. We use professional care in everything we do, but property restoration involves risks that cannot be completely removed. By hiring us, you agree to these limits on how much we can be held responsible for if a problem arises during the project.

Cancellations and Rescheduling

If you need to cancel or reschedule a service call, please give us at least twenty four hours of notice. We may charge a fee for late cancellations to cover our travel and scheduling costs. Emergency work is handled differently because we move quickly to stop active water damage.

If we arrive for an emergency call and cannot get into the building, a service fee will apply. We try to be flexible with our neighbors, but we must manage our schedule tightly so we can help everyone who has a property crisis in a timely manner.

Intellectual Property

All the text, images, and logos on this website belong to Gaithersburg Damage Experts or the people who licensed them to us. This content is protected by copyright laws. You may not copy, share, or use any part of this website for your own business or commercial use without our written permission.

You are welcome to print a copy of these terms or our blog posts for your own personal records. Using our marks or website content in a way that suggests you are part of our company is strictly prohibited and may lead to legal action.

Privacy and Data

Your privacy is important to us as we work in your home. We have a separate privacy policy on this website that explains how we collect and use your data in more detail. We take many photos and write detailed reports to document the damage and our repair steps. These records are used for our internal files and are often shared with your insurance company for review.

We store this information securely and only use it for business purposes. By using our services, you agree that we can collect this job related data to complete the restoration process.

Third Party Links and Tools

Our website might mention external resources or tools for your convenience. If you click on a link that takes you to another site, you are subject to that site’s own rules. We do not control those external websites and are not responsible for their content or how they handle your data. You use these third party resources at your own risk.

We suggest you read their terms and privacy policies before giving them any of your information. Mentioning a tool or a website does not mean we endorse everything they do or say on their platform.

Changes to These Terms

Gaithersburg Damage Experts may update these terms as our business grows or as laws change. We will post the most recent version of the terms on this page so you can always find them. It is a good idea to check this page once in a while to see if anything has changed.

Your continued use of the website after we post a revision means you accept the new terms. This helps us keep our business relationship clear and ensures everyone knows what to expect when using our site or hiring us for a restoration project.

Governing Law and Dispute Resolution

These terms are governed by the laws of Gaithersburg, Maryland. If a disagreement happens, both parties agree to try and solve it through good faith negotiation first. This means we will talk and try to find a fair solution before taking any formal legal action.

If we cannot reach an agreement after thirty days of talking, any legal steps must be taken in the local courts of our primary service area. This ensures that any legal issues are handled close to where the work was performed and follows the rules of our local community.

Contact

If you have any questions about these terms or need to send us a formal notice, please use our postal address. You can mail your letters to 16021 Industrial Dr #14, Gaithersburg, MD 20877, United States. We prefer written communication by mail so we can keep an accurate record of your requests.

We do not accept legal notices or term changes through phone calls or website forms. Our team will review your letter and get back to you as soon as possible. We value your feedback and want to make sure all your concerns are addressed properly.

Severability and Entire Agreement

If a court finds that one part of these terms is invalid or cannot be enforced, the rest of the terms will still stay in effect. This ensures that our entire agreement does not fail just because of one small error. These Terms and Conditions make up the entire agreement between you and Gaithersburg Damage Experts regarding our website and our services.

Any previous talks or older versions of these terms are replaced by this current document. This gives both you and our company a clear and final set of rules to follow during our professional relationship.

Force Majeure

Gaithersburg Damage Experts is not responsible for delays or failures to perform our work if the cause is beyond our reasonable control. This includes events like major storms, floods, strikes, or government orders that make it impossible to reach your property or get supplies. In these cases, we will do our best to start or finish the work as soon as the situation allows.

We will keep you informed about any delays caused by these major events. This section protects both parties from being held responsible for things that no one can predict or stop from happening.

The information on this page is for general purposes and does not count as professional legal advice.