Privacy Policy – Gaithersburg Damage Experts

Privacy Policy For Our Water Restoration Company

Who We Are

Gaithersburg Damage Experts provides professional property recovery services in Gaithersburg, Maryland. We specialize in drying buildings and cleaning up after water or fire damage. This policy explains how we handle the information we collect on our website. We want you to understand how your data is protected and used when you visit our site or hire us for a job.

We follow local and state rules to keep your details safe while we work on your home or office. Our goal is to be clear about our data practices so you can feel comfortable using our services. This policy applies to all visitors and customers who interact with our digital platform.

Information We Collect

We collect several types of data to help us serve you better. This includes names and contact details you provide when asking for an estimate. We also gather job and property details like your street address and the type of damage you have. Our team takes photos and keeps documentation of the drying process for insurance purposes.

When you use our website, we collect device and usage data such as your IP address and the pages you visit. We use cookies and similar tools to remember your preferences and site settings. Sometimes we receive information from service partners like insurance adjusters or contractors who are helping with your property restoration project.

How We Use Information

Our primary goal is to use your information to deliver high quality restoration services. We use your data to handle scheduling, provide accurate estimates, and process billing. Much of the data we collect goes into insurance documentation to help your claim move faster. We also use information for safety checks and quality control to ensure our work meets industry standards.

Your data helps our customer support team answer your questions quickly. We use website data to improve how our site works and to prevent fraud or unauthorized access. Finally, we keep certain records to meet legal compliance and tax rules required by the state of Maryland.

Cookies and Similar Technologies

Cookies are small files that stay on your computer to help our website work correctly. They track how you use the site so we can make the experience better for you. We use basic cookies to remember your location or the services you looked at. You have options to limit or clear these cookies through your own browser settings.

Most web browsers allow you to block cookies entirely if you prefer. However, please note that some parts of our website may function differently or feel slower without them. These tools do not give us access to your private files or your computer system.

Sharing and Disclosure

We only share your information when it is necessary to complete your restoration project. This includes sharing details with service partners and subcontractors who work on your home. With your permission, we share photos and logs with insurers to help with your claim. We also use secure payment processors to handle credit card transactions.

Sometimes we must share data for safety needs or if the law requires us to do so. We want to be very clear that Gaithersburg Damage Experts does not sell your personal data to outside marketing companies. Your privacy is important to us and we only disclose what is required for business operations.

Data Retention

We keep your records as long as necessary for operational and safety reasons. Different types of documents are kept for different lengths of time. For example, we hold onto insurance documentation and tax records for several years to meet legal requirements. Photos of the damage might be kept to prove the work was done correctly if a warranty issue comes up later.

Once a document is no longer needed for business or legal reasons, we dispose of it securely. Our retention periods vary based on the specific rules for each type of data and how it relates to the services we provided.

Your Choices and Rights

You have several choices regarding the information we hold about you. You can ask us to access or update your contact details at any time. If you want us to delete certain information, you can submit a request, and we will do so if it is not required for legal or insurance purposes. You can also manage your cookies through your browser to limit data collection on the website.

To make a formal request regarding your data, please send a written letter by postal mail to our office at 16021 Industrial Dr #14, Gaithersburg, MD 20877, United States. We will review your request and get back to you promptly.

Security

We use a variety of safeguards to protect your personal information from unauthorized access. We restrict data access to only those employees who need it to perform their jobs. Our team receives training on how to handle customer files and property photos securely. We use reasonable technical and physical protections at our office and on our digital systems.

While we work hard to keep your data safe, please remember that no method of electronic storage or internet transmission is perfectly secure. We constantly review our security practices to make sure we are doing our best to guard your private details against modern threats.

Children’s Privacy

Our services and website are not meant for children. We do not knowingly collect information from anyone under the age of eighteen. Our accounts and service contracts are intended for adults, property owners, or authorized business representatives. If we discover that a child has provided us with personal information, we will take steps to delete that data from our systems immediately.

If you are a parent and believe your child has used our site, please contact us by mail so we can remove their information. We are committed to protecting the privacy of young people in our online community.

Data Transfers

Sometimes the vendors we use for website hosting or data storage are located in different areas. This means your information might be processed outside of your home town or state. Gaithersburg Damage Experts uses reasonable measures to make sure your data stays protected during these transfers.

we only work with reputable service providers who follow high standards for data safety. By using our website and services, you understand that your information may be moved to these secure vendor locations. We take steps to ensure that your privacy rights continue to be respected no matter where the data is physically stored or processed.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our business or new laws. When we make updates, the latest version will always appear on this page. We suggest you check back occasionally to see if anything has changed.

If we make a big change in how we handle your data, we will make it clear on our website. Your continued use of the website after we post changes means you accept the new policy. This helps us keep you informed about our data practices as our company grows and as technology evolves.

Contact Us

If you have any questions about this privacy policy or how we handle your information, please reach out to us. You can send all privacy related questions or written requests by postal mail to our main office address. Please mail your letters to 16021 Industrial Dr #14, Gaithersburg, MD 20877, United States.

We do not accept these requests via phone or email to ensure your security and to keep a formal record of our communication. Our team will review your letter and provide a response as quickly as possible to address your concerns about your personal data.

Definitions

Personal information means any details that can identify you, such as your name, address, or email. Processing is a term that describes how we collect, store, and use your data. Service providers are outside companies we hire to help us with tasks like web hosting or billing. Cookies are small text files placed on your device to help a website remember your visit.

These terms help clarify the legal and technical language used in this policy. By understanding these words, you can better grasp how your information moves through our systems and how we work to keep your private life protected.